DTC ecommerce brands hit a growth ceiling when their operational infrastructure can't keep up with their revenue. Manual inventory management, disconnected fulfillment systems, and CRM data scattered across five platforms are symptoms of the same underlying problem: the infrastructure wasn't built to scale. We rebuild it.
Our Ecommerce Infrastructure engagement connects your full DTC stack — Shopify, Klaviyo, Gorgias, ShipBob, and your data warehouse — into one unified, automated operational layer. We add a predictive inventory engine, AI recommendation logic on your storefront, and automated fulfillment workflows that eliminate the manual ops eating your team's time and margin.
Key Deliverables
Full ecommerce stack audit and architecture | Unified inventory management with predictive reorder | Automated order routing and fulfillment | AI product recommendations integrated to storefront | Unified customer data layer | 90-day post-launch optimization
Our Process
Weeks 1–2: Stack audit and architecture design. Weeks 3–6: Core integration and automation build. Weeks 7–9: AI recommendation and inventory engine setup. Weeks 10–12: Testing, go-live, and team enablement.
✓Prioritized 90-day implementation roadmap
✓Tool selection & architecture design
✓Full build, testing & deployment
✓Team training & documentation
✓90-day post-launch support
Our Process
1. Stack Audit & Opportunity Mapping
We audit your entire ecommerce stack: Shopify config, fulfillment workflows, email/SMS performance, CS response times, and inventory management. You get a prioritized opportunity map ranked by revenue impact.
Weeks 1–2
2. Architecture & Integration Design
We design the connected infrastructure: data flows between Shopify, Klaviyo, Gorgias, and your fulfillment provider. Every integration point is mapped and approved before build.
Weeks 2–4
3. Build & Automation Deployment
We build and deploy all automation workflows: fulfillment triggers, CS auto-responses, email/SMS sequences, and inventory alerts. Everything runs in staging first.
Weeks 4–10
4. Launch, Monitor & Optimize
Coordinated go-live across all systems. We monitor for 2 weeks, optimize based on real performance data, and deliver full documentation and training.
Weeks 10–12
Discovery & Workflow Audit
We spend 1–2 weeks mapping your current processes, identifying automation opportunities, and calculating ROI potential for each. You get a prioritized list of workflows by business impact, not technical complexity.
Architecture Design & Sign-off
We design the full workflow architecture — tool selection, data model, error handling logic, and security approach. You review and approve before we write a single node.
Build, Test & Staging
Full workflow build in a staging environment. We run every edge case, test failure modes, and validate outputs against your real data before touching production.
Production Deployment & Monitoring
Coordinated production cutover, monitoring setup, and live observation for the first 72 hours. Full handoff documentation delivered within 5 days.
FAQ
How long does an automation engagement typically take?
Most automation engagements are complete in 6–12 weeks from signed contract to production deployment. The timeline depends on complexity — a single workflow can ship in 3 weeks, while multi-system enterprise builds take 10–14 weeks. We’ll give you a specific timeline after the discovery audit.
Do we need technical staff to maintain the automations after delivery?
No. We build with maintainability in mind. Simple parameter changes (like updating an email template or changing a threshold value) can be done by any non-technical team member. For structural changes, our ongoing retainer clients get direct access to our team. Otherwise, you can return to us for a scoped change request.
What’s the typical investment for an automation engagement?
Scoped automation projects start at $8,500 for a single workflow build. Multi-workflow packages range from $18,000–$45,000 depending on complexity and integrations. Enterprise implementations are priced on discovery. All engagements include a full ROI analysis before we ask you to commit — if we can’t justify the investment on paper, we’ll tell you.